Strategy · Transformation · AI & Product
NicoleRomeo
Turning ambiguity into action.
About
I'm Nicole, a strategy and transformation practitioner with a master's degree and big 4 experience, who's really just someone who likes making complex things feel calmer, clearer, and more human.
My work has lived at the intersection of big picture thinking and real-world execution: helping teams untangle messy problems, align around what actually matters, and move forward without losing their sense of humor. I believe good strategy isn't about fancy decks, but it's about asking questions, listening, and creating clarity so people can do their best work.
I also took a very intentional career pause to be a full-time family caregiver. It reshaped how I think about time, priorities, and what "impact" really means. This made me even more committed to building work that's thoughtful, sustainable, and genuinely worth the effort.
When I'm not working, you'll usually find me skiing, taking an art class at the High museum, playing tennis (sometimes even being a spectator at Wimbledon and the US Open), or disappearing into a good book, ideally with a coffee nearby. I'm based in Alpharetta, Georgia, and happy to travel for the right work.
If you're building something meaningful and want a collaborator who brings both structure and heart to the table, I'd love to connect →.
Keep up with my thoughts here on Substack →
Experience
- Product Development: Architecting and designing front end development for SaaS platform with AI Integration, managing the product roadmap from conceptualization to a targeted launch of beta, which will help users create and follow through on personal strategy
- Business Strategy: Established the legal and operational framework for a new LLC, including market analysis, brand positioning, and go-to-market strategy
- Technical Implementation: Leveraging lean startup and AI tools to drive development cycles, ensuring the system meets user requirements and scalability standards
- Spearheaded transformation of organizational change management program from infancy for major telecom company, driving enterprise-wide transformation initiatives and stakeholder alignment while creating OCM plans for projects and BAU
- Led as Scrum Master for highly visible UK government digital transformation project
- Served as lead editor for landmark 400-page public sector efficiency report
- Developed and implemented strategic frameworks to optimize client operations and maximize business value
- Led stakeholder workshops and executive presentations to drive alignment and secure buy-in for transformation initiatives
- Led functional strategy development for Fortune 500 retailer, managing 20+ member cross-functional team
- Orchestrated end-to-end project planning and resource allocation, ensuring on-time delivery of critical deliverables
- Developed and maintained comprehensive stakeholder communication framework across multiple organizational levels
- Mentored staff-level practitioners, providing performance coaching and career development guidance
- Served as Scrum Master for multiple agile teams, facilitating ceremonies and optimizing delivery workflows
- Created and managed complex systems architecture diagrams across four major releases
- Implemented and managed System Object Inventory tracker for 2000+ billable objects, streamlining client invoicing
- Authored 20+ design solutions, securing client approval through effective stakeholder management
- Conducted comprehensive stakeholder analysis and discovery activities to define project scope and requirements
- Developed current and future state customer journey maps, identifying key optimization opportunities
- Created standardized deployment playbooks for client onboarding processes
- Led training programs and workshops to drive user adoption and engagement
Projects
A selection of client engagements across my consulting career. Expand any project for the detail.
Consultant, Coforge
London, UK · 2023-2024
- Facilitated Scrum ceremonies, aligned development priorities, and maintained a healthy backlog with product owners and business analysts.
- Mentored teams on self-organization and cross-functional collaboration, improving velocity and delivery quality.
- Removed organizational impediments and designed safer deployment processes for a high-stakes retail environment.
Tech — ServiceNow (SNOW), Jira, Confluence
- Partnered with global technology leadership to translate digital transformation roadmaps into actionable objectives across regions.
- Re-engineered the request-to-fulfillment journey for hardware procurement, reducing friction and improving adoption.
- Designed a bespoke VIP technology experience for executive leadership with priority service workflows.
- Facilitated global workshops to build consensus on technology requirements and adoption standards.
- Revitalized feedback loops through redesigned global surveys and communications, leveraging qualitative and quantitative data to improve the employee experience.
- Architected best-practice OCM and PMO frameworks, translating technical updates into impact-focused narratives.
- Tracked sentiment and adoption, mitigating change fatigue while tying engagement to commercial and technical value realization.
- Built continuous feedback loops between the technology department and wider business to support cultural alignment.
- Directed BAU communications across the application ecosystem and led an offshore delivery team for 24/7 coverage.
Tech — ServiceNow (SNOW), Jira, Confluence, Tableau, Miro
Senior Consultant, Deloitte Consulting
Atlanta, USA · 2021-2022
- Synthesized qualitative and quantitative analysis into clear recommendations for work stream and program leadership.
- Mentored staff-level practitioners through feedback, coaching, and workload prioritization.
- Delivered regular status reporting to project leadership, highlighting achievements, risks, and milestones.
- Managed direct reports and coordinated cross-team efforts to ensure client readiness.
Tech — Retail Inventory Management (ReIM), Oracle Retail Merchandising System (RMS), Oracle Retail Demand Forecasting (RDF), Oracle Retail Advanced Inventory Replenishment (AIP)
Consultant, Deloitte Consulting
Atlanta, USA · 2019-2021
- Led Scrum ceremonies for a 20+ member warehouse inventory team across the US and India.
- Created and maintained complex systems architecture diagrams for four releases.
- Implemented a system object inventory tracker for 2,000+ billable objects to streamline invoicing.
- Authored 20+ design solutions and managed client approvals to align on requirements.
- Acted as a key interface between clients and project teams to address concerns and sustain engagement.
Tech — Retail Inventory Management (ReIM), Oracle Retail Merchandising System (RMS), Oracle Retail Demand Forecasting (RDF), Oracle Retail Advanced Inventory Replenishment (AIP)
- Managed frequent, complex releases across large-scale teams, ensuring tight coordination and communication.
- Developed executive reporting decks and summaries for C-suite stakeholders.
- Leveraged SQL to extract, transform, and analyze data for decision-making insights.
- Designed reporting templates that made complex data accessible and actionable.
- Trained and oversaw multiple USI resources to ensure delivery standards.
Tech — ALM
Business Technology Analyst, Deloitte Consulting
Atlanta, USA · 2017-2019
- Orchestrated stakeholder analysis to build engagement and buy-in for project initiatives.
- Developed customer journey maps and operational process flows for current and future states.
- Created deployment playbooks to standardize onboarding processes and experiences.
- Managed defect resolution during system integration testing as acting defect manager.
Tech — Oracle OTM 6.4.2, Jira, IndustryPrint4/5
- Facilitated stakeholder workshops to capture needs, pain points, and priorities.
- Summarized findings and presented recommendations for project decision-making.
- Guided interactive exercises and brainstorming sessions to surface new ideas.
- Executed procure-to-pay defect resolution, personalization, and menu building for supply chain controls.
- Developed functional test scripts and supported integration and user acceptance testing.
- Produced training materials and facilitated user training with Oracle UPK.
Tech — Oracle EBS R12, HPQC, User Productivity Kit (UPK), DataLoad Classic
Skills
- Business Transformation
- Organizational Change Management
- Stakeholder Engagement
- Risk Mitigation & Governance
- Cross functional Leadership
- Agile/Scrum Methodologies
- Waterfall
- Project/Program management
- Process Optimization (Lean)
- SDLC Management
- Go-to-Market (GTM) Strategy
- AI Integration & Strategy
- SaaS Product Development
- Business Intelligence & KPIs
- User Journey Mapping
- Systems Architecture
- Creative Strategy Development
- Creative Direction Oversight
- Brand Alignment
Education
- Majors: Management information systems and International Business
- Minor: German
- Certificate: Legal Studies
- Cum Laude
- Dean's List
- Master's thesis: exploring the competitive edge of Vail Resorts from a dynamic capabilities perspective
- Distinction in coursework
- Distinction on master's thesis
- Dean's List